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Terms of Sale

Prices are in US Dollars. All prices are subject to change without notice. All merchandise will be shipped at prices in effect at the time of shipping. Cotton Heritage reserves the right to change or discontinue styles, colors, sizes, or fabric, or change packaging without notice. Styles, color and inventory may vary from different locations. Slight variances in color can occur from order to order. Unusual size scales, colors or costs may necessitate pricing adjustments.

Please contact your local sales representative or customer service or log in to your account for up-to-date pricing.

All prices, product availability, and delivery conditions are subject to change without notice.

Wholesale Account Qualifications

Cotton Heritage is a wholesale-based company manufacturing premium blanks for the apparel decorating, imprintable, embroidery and promotional markets. Cotton Heritage does not sell garments to the general public. We sell to companies that embellish for resale to their customers. Customers are requested to not resell any Cotton Heritage product to any person or entity, unless the garments are modified by printing, embellishing, or decorating so as to clearly distinguish them from Cotton Heritage’s apparel product line. A resale certificate number must be provided at the time of account creation. Please contact us for more information.


Cotton Heritage keeps a live and perpetual inventory visible to customers with web accounts at Please check our site regularly for special offers.


Cotton Heritage offers a tiered pricing model with generous pricing and freight discounts based on order quantity. Our customer support and sales teams will work closely with you to design the pricing plan best for you. Prices may change due to unexpected raw material pricing increases or availability.

Ordering, Shipping & Delivery

Most in stock credit-approved orders for standard delivery placed before 1:00 PM Pacific Time will be shipped the same day. Credit approval delays may prevent same-day shipping. All additions to any order already placed will be considered a new order and must be written on a new purchase order. For your protection, we accept only written or web orders and reserve the right not to process incomplete orders. Partial shipments may be made unless requested otherwise. Cotton Heritage will not be responsible for non-delivery, delay, loss or damage during shipping. All merchandise is shipped F.O.B. origin. Cotton Heritage will ship merchandise specified by the customer. All freight claims for missing or damaged merchandise must be filed with the carrier except for UPS and FedEx shipments. Customer pick-up is available from 8:30 AM—4:30 PM Pacific Time, Monday—Friday. Please call ahead for pick-up time and to confirm your order is ready for pick-up.

There is no minimum order quantity. Detailed orders may be submitted to your local sales representative, or to customer service (by emailing customer service at or by calling 323-722-5592) during our normal business hours 7:00 AM-5:30 PM Pacific Time, Monday—Friday, or placed online at 24 hours a day, 7 days a week.

We accept advance payments via Visa, MasterCard, American Express, Discover, TeleCheck or bank wire. There may be a 3.5% convenience fee on all non-cash transactions unless otherwise prohibited by law. Net terms are available with credit approval. See the Forms page for more information.

Cotton Heritage ships to both residential and commercial addresses. UPS Ground freight costs provided during web checkout are estimates and subject to variations based on size, weight, packaging requirements, residential or rural location, and other factors.

Cotton Heritage offers free UPS Ground freight (to addresses in the contiguous United States only) for orders that reach a $250.00 minimum from each warehouse in US Dollars (before taxes and shipping fees) for customers at price levels piece, dozen, or case only.

All other forms of shipping must be paid in full by the customer unless specifically negotiated otherwise by your salesperson.

Additional methods of shipping are offered; however, our online checkout process is only able to estimate UPS Ground costs. Therefore, all other forms of shipping will not include freight costs. Actual freight costs will be charged when your order ships.

Local product deliveries by one of our delivery trucks are available to local customers, for a fee, within a 20-mile radius of our Commerce, CA facility. Orders must be in case/dozen quantities. We will make our best effort for deliveries. Local delivery times are contingent on the time your order is confirmed and current pick volumes at our facility. Same-day delivery is not guaranteed.

Cotton Heritage imports many items into the U.S. that can’t be exported to other countries. Customers have the responsibility to check with their freight forwarder to confirm foreign documentation requirements and verify that items to be exported will be released by U.S. Customs and Border Protection at their final destination. Cotton Heritage is not responsible for payment of duty or taxes for these exported items.

Order Confirmation

Your customer service representative will send you an order confirmation after placing your order in our system to help ensure that the order was recorded precisely as ordered prior to shipping.

Credit and Payment

For questions regarding credit terms, please call (323) 722-5592. All orders must be pre-paid unless pre-approved for credit terms through our credit factor. Our standard terms are net 30 days F.O.B. origin with credit approval. No anticipation is allowed. Processing of a credit application can take approximately 1 to 2 weeks. Past due invoices are subject to a finance charge of 1.5% per month (18% per annum) service charge.

Customers can select COD on checkout for pickup orders. COD is specifically "Cash on Delivery" OR "Cashiers Check on Delivery" and does not include any other form of check, bonded check, or payment type without prior approval. COD orders do require approval prior to shipping if the form of payment is to be company check and must be approved and released by the credit department, prior to shipping, in this circumstance.

We accept Visa, MasterCard, American Express, and Discover. For your protection, we require a copy of the cardholder's identification and the proper completion of our credit card authorization form before the shipment of any credit card order. See all forms here.

Acceptance of company check requires prior approval by Cotton Heritage. Accounts will be charged $35.00 if returned for any reason.

Some orders may require a deposit. We accept cash, cashier’s checks, wire transfers, and irrevocable L/C or USA issued Visa, MasterCard. With prior approval we accept personal or company checks.

Garment Specifications

Cotton Heritage may make periodic adjustments to garment specifications to accommodate trends or changes in the market. Though every opportunity is taken to ship on a “first in, first out” basis, current inventory may include garments with prior specs.

Private Label & Product Development

Our Cotton Heritage team can assist you in developing product for your own brand and label. Please see Private Label for more information.

All custom private label programs will require a written contractual agreement with Cotton Heritage. This agreement must cover these items in addition to any others that are needed to complete the program. Terms of payment, time action calendar that starts with the issuance of a purchase order starting with preproduction to delivery, costing of product landed duty paid, or F.O.B. country of origin, logistical pre-production approval, bulk order quality inspection, label use letter, label release letter, and if required warehousing and distribution costs. Visit the Forms page to find these.

Refused and unclaimed shipments or those returned due to customer error, are subject to a 15% restocking fee in addition to all freight charges.

Orders not picked up within 3 days of notification that the order is ready for pick up will be restocked with a 15% restocking fee (minimum charge is $25).

Cotton Heritage reserves the right to refuse any order at its sole discretion.

We periodically monitor customer service calls for quality assurance.


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