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Terms and Conditions

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Terms of Sale

Prices, Quantities, Styles and Colors Prices are in US Dollars. All prices are subject to change without notice. All merchandise will be shipped at prices in effect at the time of shipping. Cotton Heritage reserves the right to change or discontinue styles, colors, sizes, fabric or change packaging without notice. Styles, color and inventory may vary from different locations. Slight variances in color can occur from order to order. Unusual size scales, colors or costs may necessitate pricing adjustments.

Please contact customer service at 323-722-5592, your local sales representative, or log on to your account at for up-to-date pricing.

All prices, product availability and delivery conditions are subject to change without notice.

Ordering and Shipping

Order Placing and Shipping Most in-stock credit-approved orders for standard delivery placed before 1:00 p.m. will be shipped the same day. Credit approval delays may prevent same day shipping. All additions to any order already placed will be considered a new order and must be written on a new purchase order. For your protection, we accept only written orders and reserve the right not to process incomplete orders. Partial shipments may be made unless requested otherwise. Cotton Heritage will not be responsible for non-delivery, delay, loss or damage during shipping. All merchandise is shipped F.O.B. origin. Cotton Heritage will ship merchandise specified by the customer. All freight claims for missing or damaged merchandised must be filed with the carrier except for UPS and Fed-ex shipments. Customer pick-up is available from 8:30 a.m. to 4:30 p.m. Monday through Friday. Please call ahead for pick-up time and to confirm your order is ready for pick-up.

No minimum order required. Detailed orders may be submitted to Customer Service during our normal business hours 7 am-6 pm PST Monday through Friday at 323-722-5592, your local sales representative, or placed online at 24 hours a day, 7 days a week.

We accept advance payments via Visa, MasterCard, American Express, Discover, TeleCheck or Bank Wire. There may be a 3.5% convenience fee on all non-cash transactions unless otherwise prohibited by law. Net terms are available with credit approval.

Shipping on Web Orders Cotton Heritage offers free UPS Ground freight on case pricing orders (72 pieces of the same product / 24 pieces if Fleece orders) that meet or exceed $250.00 US Dollars before taxes and shipping fees.

All other forms of shipping are paid in full by the customer unless specifically negotiated otherwise by your salesperson.

UPS Ground freight costs provided during web checkout are estimates and subject to variations based on size, weight, packaging requirements, residential or rural location and other factors. If a freight variance exists, customer service will contact the customer to confirm exact freight costs prior to releasing the order.

Additional methods of shipping are offered, however our online checkout process is only able to estimate UPS Ground costs. Therefore, for all other forms of shipping, customer service will contact the customer to confirm the costs of other shipping methods prior to releasing the order.

Local Delivery Product deliveries by Cotton Heritage delivery truck are available to local customers, for a fee, within a 20-mile radius of our Commerce, CA facility. Orders must be in case/dozen quantities. Deliveries are “best effort” and local delivery times contingent on the time your order is confirmed and current pick volumes at our facility. Same-day delivery is not guaranteed.

Export Shipments Cotton Heritage imports many items into the US that can’t be exported to other countries. Customers have the responsibility to check with their freight forwarder to confirm foreign documentation requirements and verify that items to be exported will be released by customs at their final destination. Cotton Heritage is not responsible for payment of duty or taxes for these exported items.

Credit and Payment

Credit Terms For questions regarding credit terms, please call (323) 722-5592. All orders must be pre-paid unless pre-approved for credit terms through our credit factor. Our standard terms are net 30 days F.O.B. origin with credit approval. No anticipation is allowed. Processing of a credit application can take approximately 1 to 2 weeks. Past due invoices are subject to a finance charge of 1.5% per month (18% per annum) service charge.

COD Terms Customers can select COD on checkout. COD is specifically "Cash on Delivery" OR "Cashiers Check on Delivery" and does not include any other form of check, bonded check, or payment type without prior approval. COD orders do require approval prior to shipping if the form of payment is to be company check and must be approved and released by the credit department, prior to shipping, in this circumstance.

Credit Cards Visa, MasterCard, American Express, and Discover Card are accepted. For your protection, we require the proper completion of our credit card authorization form before the shipment of any credit card order.

Company Check Acceptance of company check requires prior approval by Cotton Heritage. Accounts will be charged $35.00 if a check is returned for any reason.

Deposit/Payments Some orders may require a deposit. We accept cash, cashier’s checks, wire transfers, and irrevocable L/C or USA issued Visa, MasterCard. With prior approval we accept personal or company checks.

Returns and Cancellations

Cancellation/Order revision Orders may be cancelled only with Cotton Heritage’s approval. Cancellations will not be accepted for work in progress custom orders. Orders in process that are revised may incur a service charge.

Returns All returns must be pre-approved and accompanied by a return merchandise authorization (RMA) number to be considered a valid return.

Roochi Traders dba Cotton Heritage reserves the right to charge a 15% restocking charge per carton with a $10.00 minimum on any cartons returned and any applicable shipping charges.

  • All claims and requests to return merchandise must be made within 5 business days of receipt of shipment.
  • RMAs will be cancelled if not received by Roochi Traders dba Cotton Heritage within 15 business days of the issuance of a Return Merchandise Authorization.
  • Any goods altered, screen-printed, relabled, washed or otherwise not in original condition will not be accepted as a return.
  • Irregulars, samples, and private label goods are non-returnable
  • It is the responsibility of the buyer to verify accuracy of style, color, size and quantity of any purchase prior to embellishment.

Please contact customer service at 323-722-5592 to request a Return Merchandise Authorization or with any questions you may have about our return policy or practices.

Please contact Cotton Heritage immediately regarding returns based on damage during shipping or defective merchandise as we would like to prioritize the care our customers receive in such situations.

IMPORTANT NOTE TO SCREENPRINTERS AND DECORATORS: It is important to pre-test "before printing" an entire order or shipment. While some of the colors of the products are suitable for sublimation printing, polyester fabrics are at risk of dye migration during the printing process. You may want to contact your ink supplier for instructions to properly print on polyester fabrics. Cotton Heritage does not assume any responsibility for issues stemming from decoration. Nor do we accept returns due to bleeding.


Refused and unclaimed shipments or those returned due to customer error, are subject to a 15% restocking fee in addition to all freight charges.

Orders not picked up within 3 days of notification that the order is ready for pick up will be restocked with a 15% restocking fee (minimum charge is $10).


We periodically monitor customer service calls for quality assurance.

Website You can view our catalogue, create an account, place orders, and check for special offers at

Custom/Private Label Manufacturing All custom private label programs will require a written contractual agreement with Cotton Heritage. This agreement must cover these items in addition to any others that are needed to complete the program. Terms of payment, time action calendar that starts with the issuance of a purchase order starting with preproduction to delivery, costing of product landed duty paid, or Free On Board country of origin, logistical pre-production approval, bulk order quality inspection, label use letter, Label release letter, and if required warehousing and distribution costs.


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