Ordering and Shipping
Order Placing and Shipping Most in-stock credit-approved orders for standard delivery placed before 1:00 p.m.
will be shipped the same day. Credit approval delays may prevent same day shipping. All additions to any order
already placed will be considered a new order and must be written on a new purchase order. For your protection,
we accept only written orders and reserve the right not to process incomplete orders. Partial shipments may be made unless requested otherwise. Cotton Heritage will not be responsible for non-delivery, delay, loss or damage during shipping. All merchandise is shipped F.O.B. origin. Cotton Heritage will ship merchandise specified by the customer. All freight claims for missing or damaged merchandised must be filed with the carrier except for UPS and Fed-ex shipments. Customer pick-up is available from 8:30 a.m. to 4:30 p.m. Monday through Friday. Please call ahead for pick-up time and to confirm your order is ready for pick-up.
No minimum order required. Detailed orders may be submitted to Customer Service during our normal
business hours 7 am-6 pm PST Monday through Friday at 323-722-5592, your local sales representative, or
placed online at www.cottonheritage.com 24 hours a day, 7 days a week.
We accept advance payments via Visa, MasterCard, American Express, Discover, TeleCheck or Bank Wire.
There may be a 3.5% convenience fee on all non-cash transactions unless otherwise prohibited by law.
Net terms are available with credit approval.
Shipping on Web Orders Cotton Heritage offers free UPS Ground freight on case pricing orders
(72 pieces of the same product / 24 pieces if Fleece orders) that meet or exceed $250.00 US Dollars before
taxes and shipping fees.
All other forms of shipping are paid in full by the customer unless specifically negotiated otherwise by
UPS Ground freight costs provided during web checkout are estimates and subject to variations based on
size, weight, packaging requirements, residential or rural location and other factors. If a freight
variance exists, customer service will contact the customer to confirm exact freight costs prior to releasing
Additional methods of shipping are offered, however our online checkout process is only able to
estimate UPS Ground costs. Therefore, for all other forms of shipping, customer service will contact the
customer to confirm the costs of other shipping methods prior to releasing the order.
Local Delivery Product deliveries by Cotton Heritage delivery truck are available to local customers,
for a fee, within a 20-mile radius of our Commerce, CA facility. Orders must be in case/dozen quantities.
Deliveries are “best effort” and local delivery times contingent on the time your order is confirmed and current
pick volumes at our facility. Same-day delivery is not guaranteed.
Export Shipments Cotton Heritage imports many items into the US that can’t be exported to other
countries. Customers have the responsibility to check with their freight forwarder to confirm foreign
documentation requirements and verify that items to be exported will be released by customs at their final
destination. Cotton Heritage is not responsible for payment of duty or taxes for these exported items.