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Frequently Asked Questions

Can I place an order online?
Yes, once you have created an account, you can order online any time. Please register for an account here.

How can I order samples?
Please visit our Forms page and fill out a sample request form, and email it to your account representative or to customer service.

What are the care instructions for the garments?
Machine wash cold inside out with like colors. Only non-chlorine bleach when needed. Tumble dry low. Do not iron if decorated. Do not dry clean. You can expect some shade variations with garment-dyed products. This one-of-a-kind quality is the normal result of the process. We recommend washing garment-dyed clothes separately before the first wearing.

How can I request a catalog?
To view our catalog online, click here. To request a hard copy sent to you by mail, please click here.

Is the pricing that on the website wholesale?
Yes, the price that you see on the website is wholesale for your account. For questions, please contact customer service to put you in touch with a sales representative.

What is the protocol for paying with a credit card?
We accept Visa, MasterCard, American Express and Discover. For your protection we require a copy of the cardholder's identification. Will Call and phone orders may be subject to a 3.5% credit card processing fee.

What is the minimum order size?
There are no order minimums. For more information on ordering and shipping, please visit this page.

Where can I find forms for resale and credit card authorization?
You can find these and other forms on our Forms page.

How can I apply for terms of credit?
Please visit our Forms page to see the various options we offer.

Do you offer private label programs?
Yes, we offer private label programs with custom clothing designed and manufactured to your specifications. Please visit this page for more information.

Where do you ship from?
We ship out of our distribution centers in Los Angeles, CA, Coppell, TX, and Ridgeway, VA. For more information, visit this page.

Do you ship outside the United States?
Yes, we ship worldwide. Please contact customer service for details.

Do you have the PMS codes for each color?
Yes, you can view the PMS (Pantone Matching System) codes on our color card or contact customer service.

Do you have images to use for mockups?
Yes, you can download images from the image library for each item if you are logged in. You can also see all images in this Dropbox folder. Please contact customer service if you cannot find a particular product or colorway.

Are you an ASI or PPAI supplier?
Yes, our supplier numbers are:
ASI 46778
PPAI 254025
SAGE 50385
NNEP 07912

Do you make clothes for infants and toddlers?
Yes, please see our Youth section for t-shirts and fleece for children.

I cannot find the style/color/size I am looking for, what should I do?
Please try the product search located on the top right of the website. If you still cannot find what you are looking for, please contact us.

I have a question about a return. Who should I speak to?
For more information on returns, please visit this page and contact our customer service team with any questions.
Are your factories WRAP-certified?
Yes, all Cotton Heritage production facilities are WRAP-certified. For more about Worldwide Responsible Accredited Production, please visit


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