Frequently Asked Questions


Can I place an order online?: Yes, once you have created an account, you can order online any time. Please register for an account here.
How can I order samples?: Please visit our Forms page and fill out a sample request form, and email it to your account representative or to customer service.
How can I request a catalog?: To view our catalog online, click here. To request a hard copy sent to you by mail, please fill out all the fields below and click "submit."
What is the minimum order size?: There are no order minimums. For more information on ordering and shipping, please visit this page.
Where can I find forms for resale and credit card authorization?: You can find these and other forms on our Forms page.
How can I apply for terms of credit?: Please visit our Forms page to see the various options we offer.
Do you offer private label programs?: Yes, we offer private label programs with custom clothing designed and manufactured to your specifications. Please visit this page for more information.
Where do you ship from?: We ship out of our distribution centers in Los Angeles, CA and Ridgeway, VA. For more information, visit this page.
Do you ship outside the United States?: Yes, we ship worldwide. Please contact customer service for details.
Do you have the PMS codes for each color?: Yes, please contact customer service for the PMS (Pantone Matching System) codes for our colors. You can see our current color card here.
Do you have images to use for mockups?: Yes, you can download images from the image library for each item if you are logged in. You can also see all images in this Dropbox folder. Please contact customer service if you cannot find a particular product or colorway.
Are you an ASI or PPAI supplier?: Yes, our supplier numbers are:
ASI 46778
PPAI 254025
SAGE 50385
NNEP 07912
Do you make clothes for infants and toddlers?: Yes, please see our Youth section for t-shirts and fleece for children.
I cannot find the style/color/size I am looking for, what should I do?: Please try the product search located on the top right of the website. If you still cannot find what you are looking for, please contact us.
I have a question about a return. Who should I speak to?: For more information on returns, please visit this page and contact our customer service team with any questions.

Are your factories WRAP-certified?

Yes, all Cotton Heritage production facilities are WRAP-certified. For more about Worldwide Responsible Accredited Production, please visit wrapcompliance.org.