TERMS & CONDITIONS

WHOLESALE ACCOUNT QUALIFICATIONS

Cotton Heritage is a B2B wholesale apparel manufacturer. We sell to companies that embellish for resale. A valid resale certificate must be provided at the time of account creation. Customers agree to not resell Cotton Heritage product to any person or entity unless the garments are modified by printing, embellishing, or decorating.

PRICING

Cotton Heritage offers a tiered pricing model with pricing and freight incentives based on order quantity.

• Case Price: Price per piece of the same style, color, and size when ordering case quantity.
• Dozen Price: Price per piece when ordering one dozen of the same style, color, and size (solid SKU).
• Piece Price: Price of individual pieces not bought in solid SKU dozens.

Our customer service and sales teams will work closely with you to assign you the best pricing plan. Contact your sales representative or customer service for up-to-date pricing.

Additional terms:

• Prices herein are shown in US dollars.
• All prices are subject to change without notice.
• All customer orders will be shipped and invoiced at prices in effect at the time of order placement.
• All purchases by credit card will be subject to an additional fee.

ORDERING

We do not have order minimums. All prices, product availability, and delivery conditions are subject to change without notice.

PAYMENT METHODS AND TERMS

We offer a wide variety of payment options including credit card, cash, cashier’s check, money order, certified check, company check, wire transfer, ACH, direct deposit to Bank of America, or Zelle through Bank of America. All customer orders are subject to credit approval.

Net-30 Terms

Credit terms can be established through CIT or with Cotton Heritage. To download a credit application, visit our Resources page. Please allow 2-3 days for your credit application to be processed. If you prefer not to be factored, we offer alternative payment methods.

Credit Cards

Credit card payments placed over the phone or by email require completion of a credit card authorization form. Credit card payments are subject to a 3.5% processing fee. The fee is waived for orders placed under Case Price that exceed $250. Returned payments or credit card charge backs will incur a $50 return payment fee per individual transaction.

Company Check

Acceptance of company check requires our prior approval via review of a Cotton Heritage credit application. To download credit applications, please visit our Forms page. Please allow 2-3 days for the Cotton Heritage check application to be approved. Accounts will be charged $35 per check for checks that are returned for any reason.

C.O.D.

C.O.D. must be made by certified check and is subject to additional charges.

Wire Transfer

Wire transfer and ACH payments may be made to Bank of America. Wire transfers are subject to a $25.00 fee. ACH payments do not incur fees. We must confirm receipt of payment before releasing goods.

Please email AR@cottonheritage.com and we will send you a secured link with Wire Instructions (or Direct Deposit instructions)

Direct Deposit

Direct deposits to Bank of America must be received and confirmed before we release goods.

Please email AR@cottonheritage.com and we will send you a secured link with Wire Instructions (or Direct Deposit instructions)

Zelle

The email address associated with our Zelle account is AR@cottonheritage.com. Zelle payments will not incur any additional fees.

BACK ORDERS

Back orders can be placed by contacting customer service. Back orders will be processed in the order they are received. Back orders resulting from partial shipment will be canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges. Backorders will be charged at current pricing.

SHIPPING

Our standard shipping methods are UPS Ground or LTL. Our policy is to ship all credit approved, in-stock orders the same day for orders placed by 3:00pm (local time of the fulfillment warehouse location). Some limitations may apply. All orders are shipped FOB Cotton Heritage warehouse.

Customers will receive an order confirmation/invoice via email. If you do not receive a confirmation, please contact customer service as we may not have received the order. Customers will also receive an email notification with a tracking number when the order is shipped. Contact your customer service representative with any additional questions about your order.

LOCAL DELIVERY

Cotton Heritage offers delivery to customers within 20 miles of our warehouse in Commerce, CA. Local delivery requires a five-box minimum. Any delivery necessitating the use of a liftgate or requiring supplementary accommodations will incur an additional charge. Same day delivery is not guaranteed.

WILL-CALL

Please contact customer service to coordinate a will-call pickup prior to arrival. All will-call orders should be picked up within three business days. Will-call hours of operation are Monday-Friday, 8:30am-4:30pm local warehouse time. Order cut-off time for same day pickup is 3:00pm (local time of the fulfillment warehouse location). Some limitations may apply. Orders picked up at our Texas or Virginia locations must be pre-paid. See Shipping & Delivery page for more information.

Cotton Heritage ships to residential and commercial addresses alike, though there will be a slight increase in freight rates for residential deliveries based on carrier pricing.

GARMENT SPECIFICATIONS

Cotton Heritage may make periodic adjustments to garment specs to accommodate trends or changes happening in the market. Though every opportunity is taken to ship on a “first in, first out” basis, current inventory may include garments with prior specs. Styles, color and inventory may vary from different locations. Slight variances in color can occur from order to order. Cotton Heritage reserves the right to change or discontinue styles, colors, sizes, or fabric, or change packaging without notice.