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SHIPPING + RETURNS
FAST SHIPPING NATIONWIDE
We offer fast delivery throughout North America, shipping from our three distribution centers in California, Texas, and Virginia. Please see the map above for estimated shipping times via UPS for orders placed before 3:00PM Local Time. Some limitations may apply.
LOCATIONS
WEST COAST
DISTRIBUTION CENTER
HEADQUARTERS
6393 East Washington Blvd.
Commerce, California 90040
CENTRAL
DISTRIBUTION
CENTER
445 S Royal Ln #100
Coppell, TX 7501
EAST COAST
DISTRIBUTION
CENTER
116 Textile Dr
Ridgeway, VA 24148
WILL-CALL
Orders can be picked up from our distribution centers between 8:30AM and 4:30PM, Monday-Friday. Order cutoff time for same-day pickup is 3:00pm local warehouse time. Some limitations may apply. Please contact customer service to coordinate your pickup time. (323)-722-5592.
We accept credit card at will-call (Visa, American Express, Discover, MasterCard). Orders picked up before 3:00PM can be paid by certified check. Checks must be verified by our credit department. Orders picked up before 4:00PM can be paid in cash. No money orders are accepted.
Orders must be pre-paid before they can be picked up at these locations.
DROPSHIP
Drop shipments must be net, credit card or prepaid terms. All merchandise drop-shipped to third parties (e.g. screen-printers, embroiderers, etc.) must be inspected for accuracy and product flaws by the customer before the item is altered. Cotton Heritage is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.
DISTRIBUTION PARTNERS
CAROLINA MADE, INC.
400 N Indian Trail Rd. Indian Trail, NC 28079
T. (704) 821-6425
info@carolinamade.com
SUN APPAREL
94-390 Uke'e St, Waipahu, HI 96797
T. (808) 847-5941
nappleby@sun-apparel.com
ONE STOP
2686 Northridge Dr NW Grand Rapids, MI 49544
T. (616) 784-0404
customerservice@onestopinc.com
APPAREL SOURCE
2993 Teagarden Street, San Leandro, CA 94577
T. (800) 869-8400
info@apparelsourcewholesale.com
RETURN POLICY
We pride ourselves offering our customers consistently high-quality goods. If an error does occur, we will gladly work with you to find a solution.
Please Note: It is important to pre-test before printing an entire order or shipment. While some of the colors of the products are suitable for sublimation printing, polyester fabrics are at risk of dye migration during the printing process. We recommend you contact your ink supplier for instructions how to print properly on polyester fabrics. Cotton Heritage does not assume any responsibility for issues stemming from decoration, nor do we accept returns due to bleeding.
- All claims and requests to return merchandise must be made within 5 business days of receipt of shipment.
- Any goods that have been altered, printed, re-labeled, washed, or are otherwise not in original condition cannot be returned. It is the responsibility of the buyer to verify accuracy of style, color, size and quantity of any purchase prior to embellishment.
- Irregulars, private label goods, and samples cannot be returned.
- All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) number to be considered a valid return. The RMA number must be visible on the outside of the box. Merchandise cannot be brought back without a prior return authorization number from the customer service department. Please contact customer service at 323-722-5592 for an RMA.
- RMA's will be cancelled if not received by Cotton Heritage within 15 business days of the issuance of the RMA.
- Cancellations and/or revised orders may be cancelled only with Cotton Heritage’s approval. Cancellations will not be accepted for work-in-progress custom orders. Orders in process that are revised may incur a service charge of 15%.
- Cotton Heritage reserves the right to charge a 15% restocking charge per carton with a $25.00 minimum on any cartons returned or refused and any applicable shipping charges.
- See also our full Terms and Conditions here and contact us with any questions.