Easy Ordering and Fast Delivery
Cotton Heritage offers easy ordering online or via email, fax, or phone to customers with an existing account. To set up an account, please visit our new customer registration page.
Here is an overview of the ordering process.Shipping/Delivery/Order Pickup No Minimums Back Orders Pricing Payment Methods and Terms Returns and Cancellations
We offer fast delivery throughout North America, served by our distribution centers on the West Coast (California) and East Coast (Virginia). Estimated shipping times are shown on the map above for orders placed before 1:00 p.m. and shipped via UPS.
Orders can be picked up at the West Coast distribution center (6393 E. Washington Blvd. Commerce, CA 90040) between 8:30 AM and 5:00 PM (PST), Monday-Friday. Please contact customer service (323-722-5592) to coordinate your pick-up time. Our will-call area accepts Visa, American Express, MasterCard, cash (if brought in before 4:30 PM), or certified checks (if brought in before 3 PM: these will be verified by the credit department). No money orders are accepted.
Orders can be picked up at the East Coast distribution center (116 Textile Drive, Ridgeway, VA 24148) between 8:30 AM and 5:00 PM (EST), Monday-Friday. Please contact customer service (323-722-5592) to coordinate your pick-up time. Orders must be pre-paid before they can be picked up at this location.
Drop shipments must be net, credit card or prepaid terms. All merchandise drop-shipped to third parties (e.g. screen-printers, embroiderers, etc.) must be inspected for accuracy (against packing list) and product flaws before printing or embroidering. Cotton Heritage, Div. of Roochi, is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.
No Order Minimums
We will gladly accept any size order. We do offer generous pricing and freight discounts based on order quantity. Please contact your sales representative or customer service for more information.
Back orders can be placed online or by contacting us. Back orders will be processed in the order they are received. Back orders resulting from partial shipment will be canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.
- All prices reflect a wholesale cash or check discount. Prices for payment other than wholesale cash or check will be provided in our standard price list upon request. Please contact your sales representative.
- Prices are subject to change without notice.
- Customers will be charged those prices in effect at the time merchandise is shipped.
Case Price: Price per piece of the same style, color and size when ordering case quantity.
Dozen Price: Price per piece for one dozen of the same style, color and size.
Piece Price: Price of individual pieces not bought in solid dozens.
Payment Methods and Terms
Terms can be established through CIT or Hana, or with Cotton Heritage, Div. of Roochi. Acceptance of Net-30 terms requires our prior approval via review of a Cotton Heritage, Div. of Roochi, credit application. To download credit applications, please visit our Resources page. Please allow 2-3 days for the Cotton Heritage, Div. of Roochi, credit application to be approved. A finance charge of 1.5% per month (18% per annum) will be charged on balances past terms.
Terms are F.O.B., C.O.D. certified check. C.O.D. certified check customers receive one C.O.D. charge per box. C.O.D. company check customers receive one C.O.D. charge per order. The UPS C.O.D. charge is $11.00 per box and is subject to change.
Acceptance of company check requires our prior approval via review of a Cotton Heritage, Div. of Roochi, credit application. To download credit applications, please visit our Forms page. Please allow 2-3 days for the Cotton Heritage, Div. of Roochi, check application to be approved. Accounts will be charged $35 per check, for checks returned for any reason.
We accept Visa, MasterCard, American Express, and Discover. For your protection, we require the proper completion of our credit card authorization form available on our Resources page before the shipment of any credit card orders.
Returns and Cancellations
Cotton Heritage prides itself on offering our customers accuracy and quality. If an error does occur, we will gladly work with you to find a solution.
Please Note: It is important to pre-test before printing an entire order or shipment. While some of the colors of the products are suitable for sublimation printing, polyester fabrics are at risk of dye migration during the printing process. We recommend you contact your ink supplier for instructions how to print properly on polyester fabrics. Cotton Heritage does not assume any responsibility for issues stemming from decoration, nor do we accept returns due to bleeding.Return Guidelines
- All claims and requests to return merchandise must be made within 5 business days of receipt of shipment;
- Any goods that have been altered, printed, re-labeled, washed, or are otherwise not in original condition cannot be returned;
- Irregulars, private label goods, and samples are non-returnable;
- It is the responsibility of the buyer to verify accuracy of style, color, size and quantity of any purchase prior to embellishment.
All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) number to be considered a valid return. The RMA number must be visible on the outside of the box. Merchandise cannot be brought back without a prior return authorization number from the customer service department. Please contact customer service at 323-722-5592 for an RMA or with any questions about returns.
Cancellations and/or revision orders may be cancelled only with Cotton Heritage’s approval. Cancellations will not be accepted for work-in-progress custom orders. Orders in process that are revised may incur a service charge of 15%.
Cotton Heritage reserves the right to charge a 15% restocking charge per carton with a $25.00 minimum on any cartons returned or refused and any applicable shipping charges.