Customer Service Representative
Oversee all order processing from creation of order, through shipping to updating clients as to order status.
Manage and assist customers with Return Authorization requests.
New account setup to ensure that information entered into the ERP system is complete, accurate and up to date.
Ensure the Cotton Heritage customer service standard it met and maintained.
Monitor daily orders to research late shipping, pricing discrepancies, and back orders.
Resolve customer complaints in a timely manner by finding positive solutions.
Ensure that all order paperwork and supporting documents are scanned and properly stored on the ERP system on a regular basis
Ensure customers service is up to date and liaison between the sales team or customer and warehouse.
Pursue and create sales opportunities with brands, screen printers and retailers with new customers as well as existing customers
Develop and service clients by supplying blank apparel and quality service
Assist and represent Cotton Heritage during all trade shows attended
Identifying where improvements can be made in order processing and intercompany communication
Assist in development of new operational efficiencies in Customer Service.
Excellent Communication Skills
No job too small
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