Customer Service Representative

Main Responsibilities

• Oversee all order processing from creation of order, through shipping to updating clients as to order status.
• Manage and assist customers with Return Authorization requests.
• New account setup to ensure that information entered into the ERP system is complete, accurate and up to date.
• Ensure the Cotton Heritage customer service standard it met and maintained.
• Monitor daily orders to research late shipping, pricing discrepancies, and back orders.
• Resolve customer complaints in a timely manner by finding positive solutions.
• Ensure that all order paperwork and supporting documents are scanned and properly stored on the ERP system on a regular basis
• Ensure customers service is up to date and liaison between the sales team or customer and warehouse.
• Pursue and create sales opportunities with brands, screen printers and retailers with new customers as well as existing customers
• Develop and service clients by supplying blank apparel and quality service
• Assist and represent Cotton Heritage during all trade shows attended

Secondary Responsibilities

• Identifying where improvements can be made in order processing and intercompany communication
• Assist in development of new operational efficiencies in Customer Service.

Characteristics

• Highly organized
• Excellent Communication Skills
• High integrity
• No job too small